FAQ

Need a little more information?

We’ve come up with a list of frequently asked questions that you can review on this page. If you still have a question unanswered feel free to send it to us and we’ll be happy to answer it. You can also give us a call at 630-478-8783. If you can't find the answer, please fill out the form found here.

Is there a minimum order?

Yes. For our digital tissue paper, the minimum order is 2 sheets of tissue. There is no minimum order for our digital gift bag product ot wrapping paper.

What are the artwork file parameters?

You can upload the following file types (.png, .jpg, .eps, .gif, and .pdf). For the best quality, we recommend using a file with 300 dpi or higher.  If you upload a bitmapped file (.png, .jpg, .gif) you will then be able to resize and crop your image to fit how you would like.

Can I upload my own design?

Our Pre-made Design product is ideal for customers with design experience. You can upload your own file, but it must be press-ready—meaning it should be a high-resolution .jpg (300 dpi) or .pdf file that includes proper bleed, outlined fonts, and is fully laid out exactly as you want it printed.

Please do not include crop marks in your file, as they are not needed and may interfere with the final output.

We also provide sample .pdf templates for each tissue paper size to help guide your setup.

Important: These files go directly into production and cannot be edited once submitted.

What is the Art Uploading Process?

For our “Step & Repeat” and “DigiWrap Templates” products, the process is as simple as selecting what file you would like to upload. For these products you can upload the following file types (PNG, JPG, EPS, GIF). For best quality we recommend using a file with 300 dpi or higher. If you upload a bitmapped file (PNG, JPG, GIF) you will then be able to resize and crop your image to fit how you would like.

Our “Pre-made Design” product is meant for customers with more design experience. These files must be either a high res JPG (300 DPI) or PDF and will have to be press ready. This means they must contain proper bleed, outlined fonts, and be completely laid out as intended. We have sample PDF files that visually portray how to properly setup the files for each size of tissue paper. It should be noted, that these files will go directly into production and will not be able to be edited once the order is submitted.

Why is there a white box around my logo/image when I change my background color?

This is because you have uploaded a bitmapped image (PNG, JPG, GIF, etc.) with a white background. If you do not wish to have the white box show up when printing, you will have to upload a file that has a transparent background (EPS, PNG, or GIF). If you are unable to do this, then the next best solution would be to print your image/logo on white tissue paper without a background color.

Is there a shipping cost for my order?

Yes, shipping costs vary depending on the size of your order and your shipping address. You’ll see the total shipping cost—including any applicable rush fees—in your shopping cart before completing checkout. These fees are combined into one amount for your convenience.

Can I expedite shipping?

Yes. You can select from a variety of FedEx shipping methods. Please note that the time associated with the shipping method you select does not start until production has been completed. 

What is the standard turnaround time?

Our standard turnaround is 4 to 7 business days.  If you wish to expedite the production of your order, we offer a 2-day rush option that is applied per product. Please note: Any order submitted after 12:00 pm CST will not begin production until the following business day. 

Are there different tissue sheet sizes?

Yes. There are 4 different sized sheets to choose from. You can download our Sheet Size Comparison guide for reference of the sizes available.

Can Digiwrap make a design for me?

Not at this time, but please contact us if you need any assistance with your order.

Can I see a proof prior to ordering?

Yes. For all of our printed products, you’ll see a 3D visual representation of your design as you create it. This serves as your proof, so please review it carefully to ensure everything is accurate.
Note: Once your order is submitted, changes cannot be made.
Please also note that tissue paper previews may appear gray in the proof—this is only to show texture. The tissue itself will not be gray unless you specifically select that color.

Can you print copyrighted artwork?

No. DigiWrap reserves the right to cancel your order at its discretion if it is deemed to infringe on any copyrighted material.

Do you ship internationally?

We are currently only shipping in the US and Canada. If you are located outside of our current shipping zones and are still interested in our services, you can still purchase our product internationally via our partnership with Zazzle. Here's a link to get you started, zazzle.com/digiwrapit

Is your tissue paper food grade or food safe?

No, our tissue paper is NOT intended for use that requires direct contact with food items.